NRC Health
2024 — PresentProduct Design Lead
Lincoln, USA · Paris
- Recruited and led NRC Health's first Design team, two Product Designers and an Analytics Specialist, serving all four product suites: Consumer, Patient, Market Insights and Employee Experience.
- Created a multi-product design system, design tokens and a Flowbite-based semantic layer, unifying the experience across every product and bridging design with a multi-stack production environment (Angular, React, legacy). Built an AI-assisted design-to-code workflow that lets non-technical profiles ship UX/UI changes safely.
- Led the design of the company's core AI features, notably the Huey conversational assistant, its product-embedded features and an ambient-listening tool that raised nurse documentation from 55% to 90%.
- Set up the product team's analytics approach with Product, Engineering and C-level, validating design decisions through research and A/B testing, e.g. +24% CTR on email outreach.